PRIVACY

WØRKS melbourne, herein referred to as ‘WØRKS’, recognises the importance of safeguarding your information. This Privacy Policy explains how we use visitor information and the steps we take to ensure every visitor’s privacy remains intact and protected. Our Privacy Policy is intended to represent industry best practice and comply with the Privacy Act 1988.

WØRKS collects information in several ways. In many cases, customers provide this information directly to us when they interact with us on our website, but it may also be collected automatically via technology including Cookies.

If visitors interact with us directly, either through our website, via email or through social media, we may collect the following information: customer name, postal address, email address, order details, and financial information such as credit card details (in the event of a purchase). This information allows us to fulfil and track orders and respond to queries.

When a visitor enters worksmelbourne.com, we collect the following information automatically via technical means including Cookies: internet protocol (IP) address, country geolocation, and browsing data that is linked to Google Analytics.

WØRKS uses this information in a number of ways including, but not limited to: fulfilling orders, analysing how visitors use our website, improving the way our business and website works, and, where we have consent, providing marketing updates. We only use this information when and where we have a lawful basis for doing so. We do not sell or otherwise share or provide the information we collect to any third party.

NEWSLETTERS

When a visitor enters worksmelbourne.com and signs up for our newsletter, makes a purchase, or creates an account, we collect the following information: customer name, contact information such as phone number and email address, and postal address (in the event of a purchase). By providing this information to us, visitors agree that we may contact them via email, telephone or post in order to provide information about WØRKS and its associated products.

We periodically send out emails to provide information about our store, new products and other updates. If visitors do not wish to receive this information they may remove their contact information from our list by clicking the ‘unsubscribe’ button found at the bottom of every marketing email, or emailing us directly at info@worksmelbourne.com and requesting removal from our mailing list.

LEGAL OBLIGATION

We have a legal obligation to retain certain financial records for financial reporting and account keeping purposes. In addition, we keep a record of all transactions and correspondence so that we may bring claims or defend ourselves in the event of a legal claim or complaint.

SHARING YOUR INFORMATION

WØRKS utilises an online e-commerce platform provided by Squarespace.com to enable us to sell products. As a result, Squarespace hosts the information that worksmelbourne.com collects and stores that information on secure servers behind a firewall. Squarespace’s secure servers are located in the USA.

If visitors to worksmelbourne.com complete a purchase, Squarespace stores the associated credit card data, which is encrypted via the Payment Card Industry Data Security Standard (PCI-DSS). PCI-DSS is a joint effort by a number of financial institutions including Visa, MasterCard, American Express and Discover, and is managed by the PCI Security Standards Council. The purchase transaction data will be stored only as long as necessary to complete the transaction, after which time the data will be securely deleted.

The direct payment gateways used on worksmelbourne.com adhere to the standards set out by the PCI-DSS. These regulations help to ensure that credit card data is handled securely by WØRKS. For more information, read Squarespace’s Terms of Service here.

COOKIES

Cookies allow WØRKS to collect information that may include: IP address, type of browser and operating system, domain name, and the details of any website that may have referred a visitor to worksmelbourne.com. If any given web browser is set up to accept cookies, a cookie will be stored on the hard drive of the associated computer when the user visits worksmelbourne.com.

WØRKS uses cookies to collect and analyse data regarding how our website is being used. This information is used to maintain the quality of our service and to provide tracking, statistics and analytics pertaining to our website. 

If a visitor to worksmelbourne.com would prefer not have a cookie stored on their computer, they may configure their browser to not accept cookies. However, if cookies are disabled it may not be possible to access all parts of worksmelbourne.com, including the online store.